If your complaint is not resolved to your satisfaction, you may proceed to lodge a complaint with the FAIS Ombudsman or the Ombudsman for Short-Term Insurance, whichever is applicable.

The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers against Financial Services Providers. For example, the way a policy was sold or how a service was provided.

The FAIS Ombud can be contacted at:

P.O. Box 74571, Lynwood Ridge, 0040.
Tel: 012 470 9080 / 012 762 5000,
Fax: 012 348 3447 / 086 764 1422.
E-mail: info@faisombud.co.za
Website: www.faisombud.co.za

The Ombudsman for Short-Term Insurance provides consumers with a free dispute resolution mechanism. It mediates between subscribing members, such as the Insurer, and policyholders regarding insurance contracts and is available to advise you in the event of claim problems which are not satisfactorily resolved by the Insurer. The procedure for lodging a complaint can be found on the website of the Ombudsman for Short-Term Insurance.

The Ombudsman for Short-Term Insurance can be contacted at:

P.O. Box 32334, Braamfontein, 2017.
Tel: 011 726 8900,
Fax: 011 726 5501,
Sharecall Number: 0860 726 890.
E-mail: info@osti.co.za
Website: www.osti.co.za