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  Legalwise Wiseup  
  September 2017  
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Letter from the Chief Executive Officer

Dear Member

I am often left asking myself, where does the time go? The last few months have been a particularly busy time for us, as we've been putting the final touches on a number of projects in our efforts to continue to meet your expectations.

The first and most significant of which is the launch of our new Membership Agreement. We have completely rewritten the LegalWise Membership Agreement based on feedback we have received from Members, our network of lawyers and colleagues. It's even easier to read, provides details on the 50 types of matters we cover, it explains what's not covered, and provides a step-by-step guide on how to access the benefits of your Membership. We have also used the opportunity to make a few changes to the benefits, limits, restrictions and exclusions, see further details throughout this newsletter.

We are launching a new membership and claims administration IT system during the course of the year. The system, which has been in development for a number of years, promises to improve your experience as a Member through real time administration of your requests – whether changing your personal or contact details, changing your payment method, payment dates or banking details, switching products or adding or cancelling Membership benefits.

While on the topic of technology the new IT system also promises improved communication and record keeping, which we trust will address some of the frustrations you might have experienced as a Member.

We are making it easier for you to get in contact with us by streamlining our telephone, fax numbers and e-mail addresses. Look out for the details of our 24-hour LegalLine, Customer Care, Member and Claims Administration departments.

Finally, we have reviewed our premiums and cover benefits. Effective 1 October 2017 our premiums and insurance benefits will increase.

Jan Luwes
Chief Executive Officer

  Inside this Issue  
Letter from the CEO
New Membership Benefits, Limits, Restrictions & Exclusions
50 good reasons to get a lawyer on your side
New Premiums & Insurance Benefits
You’ve signed a contract. Can it be changed?
Great internet access comes with great dangers
What did the judge say? Actual cases
LegalWise employees mobilise their talents for good
How to make the most of your LegalWise Membership
Dear LegalWise
Making it easier for you to keep in touch
Kids Zone!
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