OMBUDSMAN: a body that receives and resolves complaints in a specific industry, for example, the Ombudsman for Short-term or Long-term Insurance in the insurance industry or the Ombudsman for Banking Services in the banking industry. An ombudsman exists as a result of law or through an association.
The NCA protects a consumer who enters into a credit agreement with a credit provider. For example, a credit agreement can take the form of a credit card, overdraft, store card, personal loan and so on.